Refund Policy

General Position

Brimbravo represents professional speakers on a commercial basis. Due to the nature of our services, all fees, retainers, commissions, and deposits are non-refundable except as outlined below.

48-Hour Cooling-Off Period

A 48-hour cooling-off period applies from the date your representation agreement is signed. If you wish to cancel within this window and services have not yet commenced, you may request a full refund of any fees or deposits paid.

After 48 hours, all payments are final and non-refundable regardless of circumstance.

No Refunds Once Services Have Commenced

Once representation services have commenced, no refunds will be issued under any circumstances. This includes but is not limited to:

• Retainer fees, whether monthly or otherwise
• Onboarding and setup fees
• Commission earned on confirmed or completed bookings
• Any deposit paid prior to or at the commencement of representation

Services are considered commenced upon the earlier of: written confirmation from Brimbravo, outreach activity undertaken on your behalf, or onboarding documentation being prepared or issued.

Commissions

Commission earned on any booking secured by Brimbravo is non-refundable. This applies whether or not the engagement subsequently proceeds, is cancelled, or is rescheduled by any party.

Transaction Reversals and Chargebacks

Any attempt to reverse, dispute, or charge back a transaction for fees that have been earned and disbursed, including commission amounts shared with or on behalf of clients, will be considered fraudulent conduct and a material breach of contract. Brimbravo reserves the right to pursue recovery of all disputed amounts, associated costs, and damages through appropriate legal channels. By engaging our services, you agree not to initiate any such reversal in lieu of contacting us directly to resolve a dispute.

Change of Mind

We do not offer refunds for change of mind, change of direction, or circumstances personal to the client.

Australian Consumer Law

Nothing in this policy limits any right you may have under the Australian Consumer Law.

How to Raise a Concern

To raise a refund request within the cooling-off period, contact us within 48 hours of signing your agreement: Email: team@brimbravo.com

We will respond within 2 business days.