Marc Gordon

Customer Experience Strategist | Speaker | Business Growth Advisor

Customer experience strategist and speaker who helps businesses turn relationships into long-term growth. With decades of experience in sales, customer relations, and business development, Marc works with leaders and teams to elevate how they engage, retain, and serve their customers.

Known for his practical, no-fluff approach, Marc focuses on aligning customer experience with revenue, culture, and trust. His insights help organisations move beyond transactional selling toward meaningful, loyalty-driven relationships that scale sustainably.

Marc’s sessions are clear, engaging, and immediately applicable, making him an ideal speaker for sales teams, service-led businesses, and leadership groups focused on customer-centric growth.

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Topics

Talking Points

  • Revenue

  • Experience

  • Service

  • Sales

  • Loyalty

  • Retention

  • Conversion

  • Relationships

  • Leadership

  • Growth

  • Why customer experience is now a revenue issue, not a service issue

  • The real reasons customer service initiatives fail

  • How sales and customer experience should work together

  • What customers actually remember and why it drives loyalty

  • Practical ways leaders can improve customer relationships immediately

  • The hidden cost of poor customer experience on growth and retention

Turning Customer Experience Into Revenue, Loyalty, and Long-Term Growth

About Marc

Marc Gordon is an internationally recognized thought leader in the field of customer experience. With over 25 years of marketing and business communications in several diverse industries, he has built a reputation for providing impactful methods that increase sales and inspire customer loyalty. Marc’s presentations combine established business practices with the science of human behaviour. This content, combined with his dynamic and entertaining style, have made him a sought-after speaker throughout Europe and North America.

As an award-winning keynote speaker, Marc has spoken for some of the world’s most respected companies, including Toshiba, Hilton Hotels, Chanel, and Microsoft. Marc is the only speaker in his field to have keynoted at the World Management Forum in Tehran, Iran.

Prior to his current career, Marc was the founder and CEO of GoldPro, a manufacturer of automotive equipment. Started at the age of 23 in his parent’s basement, in ten years Marc grew the company to be the largest automotive aftermarket supplier in Canada servicing over 2,400 new car dealers, hundreds of automotive service providers, and manufacturers including Toyota and Kia. He sold the company in 2003.

Regularly featured on television and radio for his opinions, Marc has shared his thoughts on topics that include the boycotting of brands and customer service in the airline industry. Marc has been referred to as “Canada’s customer experience superstar” by the Oprah Winfrey Network.

Marc’s syndicated articles appear in over 200 business publications around the world. His YouTube channel has been rated as one of the top 50 channels for small business. And he has been listed as the world’s number one customer experience expert by Engati.

Marc is an advocate for youth business initiatives. He is a member of the Professional Advisory Committee for Seneca College/York University and has been a DECA judge. Marc also speaks at schools about entrepreneurship and the art of public speaking.

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